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Delivery Costs and Returns Policy

Retail

Standard Delivery Costs for Retail Orders:

  • United Kingdom (order value upto £30) £1.80
  • United Kingdom (order value upto £40) £1.20
  • United Kingdom (over order value £40) FREE

  • Europe (EU) - All order values. £3.60

  • Rest of the World - All order values. £6.60

Express Delivery Costs for Retail Orders:

  • Express UK Special Delivery (all order values) £7.20
    • The UK express service utilises Royal Mail and is next day guaranteed (Monday - Friday) if ordered before 1pm.
      Please note deliveries to the Channel Islands and the Isle of Mann may be subject to delays by Customs, thjis is something we have no control over.
  • Express Europe tracked service £15.00

  • Express Rest of the World tracked service £20

This will be shown to you during the checkout process depending of your location.

Wholesale

Please note all minimum order values are based on net prices (before VAT).

We ship our Wholesale orders via TNT, on a tracked service.

  • United Kingdom (order value over £100 and below £250) £9.00
  • United Kingdom (order value over £250) FREE

  • Channel Islands & Isle of Mann (order value over £150 and below £300) £30.00
  • Channel Islands & Isle of Mann (order value over £300) FREE

  • Europe (order value over €150 and below €250) €35.00
  • Europe (order value over €250 and below €600) €19.99
  • Europe (order value over €600) FREE

  • Rest of the world (order value over £150 and below £600) £60
  • Rest of the world (order value over £600 and below £1000) £30
  • Rest of the world (order value over £1000) FREE

Returns

Because of the nature of hosiery products, for hygiene reasons we are unable to accept returns of items that have been worn or tried on. However if you receive a faulty item please send it back within 14 days, unopened and in it's original condition. You can either change it for something else or we will refund your payment.


Delivery costs are non-refundable. However, if the item is faulty, please inform us and we will act accordingly. Please follow these simple instructions to return an item:

 1) Pack the item securely and describe the problem of the item or reason for your return. Please quote your Order Reference number and contact information.

 2) Send your returns to:

      Pamela Mann Returns
      46 Upper Bond Street
      Hinckley, Leicestershire
      LE10 1RJ
      United Kingdom

 3) After we have received your return, we will contact you via telephone or email to keep you informed.

 4) If you have requested a refund, we will update your Order Status and will notify you by email when we have completed the refund. You will be credited through the same payment information you originally used when purchasing your order.